Quality Assurance
Our Quality Promise
Crown Culinary Supply is committed to delivering herbs of exceptional quality. Our comprehensive quality assurance program ensures that every herb meets our exacting standards for freshness, flavor, and safety from farm to your kitchen.
Quality Management System
- ISO 9001:2015 quality management principles
- Continuous improvement processes
- Customer satisfaction monitoring
- Supplier quality assessments
- Regular management reviews
- Corrective and preventive action procedures
Incoming Material Inspection
Every batch of herbs undergoes rigorous inspection upon arrival:
- Visual inspection for color, texture, and appearance
- Aroma and flavor profile assessment
- Moisture content measurement
- Foreign matter detection
- Packaging integrity verification
- Documentation and traceability checks
Laboratory Testing
- Microbiological analysis for safety
- Pesticide residue testing
- Heavy metals screening
- Nutritional content verification
- Essential oil content analysis
- Shelf-life determination studies
Process Controls
- Standard operating procedures for all processes
- Critical control point monitoring
- Environmental monitoring programs
- Equipment calibration and maintenance
- Personnel training and competency verification
- Hygiene and sanitation protocols
Storage and Handling
Optimal storage conditions maintain herb quality:
- Temperature-controlled storage facilities
- Humidity monitoring and control
- First-in, first-out inventory rotation
- Pest control programs
- Segregation of different herb varieties
- Regular facility inspections
Packaging Quality
- Food-grade packaging materials
- Barrier properties testing
- Seal integrity verification
- Label accuracy and compliance
- Package weight and fill verification
- Packaging line cleanliness protocols
Customer Feedback and Complaints
We actively monitor customer satisfaction:
- Customer feedback collection systems
- Complaint investigation procedures
- Root cause analysis for quality issues
- Corrective action implementation
- Customer satisfaction surveys
- Continuous improvement initiatives
Audit and Certification
- Regular internal quality audits
- Third-party certification audits
- Customer audits and inspections
- Regulatory compliance verification
- Supplier audit programs
- Non-conformance tracking and resolution
Quality Metrics and KPIs
We track key performance indicators including customer satisfaction scores, complaint rates, product conformity rates, and delivery performance to ensure continuous improvement in our quality standards.